For Retailers (Dealers)
The shortest terms of application processing, the friendly service interface, fruitful information processes support are the visit card and are appreciated by Corporate Clients of "the Doctor Service" group. Among our partners - federal network distributors "Svyaznoy", "Tsifrograd", "Betalink", "Euroset", retail trading companies "M - Video", " Telefon.Ру ", regional retailers and dealers.
Well known that in Russia one of the most rigid in comparison with similar foreign law - the Law "About protection of the rights of consumers". In case of return of the goods by the consumer with lacks the seller has very limited term on carrying out of all procedures established by the Law to investigate the reason of lack and or to satisfy requirements of the consumer, or to refuse with arguments. In order to assist the seller in this situation, the service center is obliged - in minimum terms to establish the reason of occurrence of lack and to draw the conclusion about character of malfunction.
We offer Corporate Clients following services:
• warranty and paid repairs
• delivery of the product from office of the Client to the service center and back by means of the own transport
• granting of the personal manager for operative work
• processes informational support: repair tracking, daily tracking of dispatches rests in repair, quality of performance analysis
• the solution of complicated and disputed situations
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